Terms and conditions
Version of 12 November 2026
1. Who we are
Duraware BV, a company established in Belgium, VAT BE 0802389146, email info@duraware.be. These terms apply to every quote, assignment and invoice of Duraware BV, unless we agree otherwise in writing.
2. Customers in the EU only
We only work for customers who live in, or whose business is established in, a member state of the European Union. We do not accept assignments from outside the EU.
3. Quotes and assignments
- Every assignment starts with a free intro call and, where useful, a first analysis of your project.
- We then confirm the scope, price and planning by email. The assignment starts once you accept that confirmation.
- The prices on our website are starting prices. The final price depends on the size of your project and is always agreed before any work starts.
4. Prices and VAT
Prices on our website include 21% Belgian VAT. What appears on your invoice depends on who you are:
| Customer | VAT on the invoice |
|---|---|
| Private person in Belgium or elsewhere in the EU | 21% Belgian VAT |
| Company with a Belgian VAT number | 21% Belgian VAT |
| Company with a valid VAT number in another EU member state | No Belgian VAT: VAT reverse charge, to be paid by the customer in its own country (art. 21, §2 Belgian VAT Code; art. 196 Directive 2006/112/EC) |
For the reverse charge we need your company name, address and VAT number before we invoice. We check the number in the EU VIES database. If the number is not valid, we charge 21% Belgian VAT.
5. Payment
- Payment is due before work starts, unless our confirmation says otherwise (for example a deposit, with the rest on delivery).
- You pay by bank transfer or through the payment link on your invoice. All amounts are in euro.
- For business customers, unpaid invoices carry late-payment interest and compensation as set out in the Belgian Act of 2 August 2002 on late payment in commercial transactions.
6. Right of withdrawal (private persons)
If you are a private person, you may cancel the assignment within 14 days after accepting it, without giving a reason, by sending an email to info@duraware.be.
- If you ask us to start within those 14 days, you pay for the work already done up to the moment you cancel.
- Once the service has been fully delivered at your express request, and you confirmed that you then lose your right of withdrawal, you can no longer cancel.
- We refund any amount due within 14 days, using the same payment method.
7. Our work and the validation statement
- We carry out every assignment with care and to the best of our ability (an obligation of means). A review lowers risks but cannot guarantee that software is free of errors or security issues.
- A review and a validation statement only cover the product version, the date and the scope named in the report or statement. Later changes to the software are not covered.
- We only issue a validation statement when the agreed checks have been passed. We decide independently what the statement says.
8. What we need from you
- Access to the code, hosting and information we need, on time.
- You confirm that you have the right to share the code and data with us.
- You keep your own backups. We work on copies or with read-only access wherever possible.
9. Confidentiality and personal data
- We keep your code, data and business information confidential and only use them for your assignment. On request we sign a non-disclosure agreement (NDA).
- After the assignment we remove our access and delete copies of your code, unless you ask us to keep them.
- We process personal data in line with the GDPR, only as far as needed for the assignment and our accounting.
10. Liability
- Our liability is limited to the amount you paid for the assignment concerned.
- We are not liable for indirect damage, such as lost profit, lost data or claims from third parties.
- These limits do not apply to intent or gross fault, or where the law does not allow them, for example under mandatory consumer protection.
11. Applicable law and disputes
- Belgian law applies.
- We always try to solve a disagreement together first. Email us at info@duraware.be.
- For business customers, the courts of the district of our registered office have jurisdiction. Private persons keep the protection of the mandatory rules of their country of residence and can also contact the Belgian Consumer Mediation Service (consumentenombudsdienst.be).
12. Changes
We may update these terms. The version that applies is the one valid on the day you accepted our confirmation.